Shipping Policy

Last updated: September 19, 2026

At Veluna, we work to make sure your order arrives safely and on time. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that orders may take additional time to process during holidays, promotional periods, or periods of high order volume.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days

• European Union: 7–15 business days

• Other international destinations: 7–20 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

From time to time, Veluna may offer free shipping promotions or other shipping discounts.

Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Customs, Duties & Taxes

For orders shipped internationally, including orders delivered to the European Union, customs duties, import taxes, VAT, or other applicable fees may apply depending on the destination country.

Any customs duties, taxes, or fees that are not included at checkout are the responsibility of the customer.

Veluna is not responsible for delays caused by customs authorities.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you provide an incorrect or incomplete address and the package is returned to us or requires reshipment, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, Veluna is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can assist you.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

Shipping Delays

Veluna is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, customs inspections, severe weather, natural disasters, holidays, or other unforeseen